Reference

What Our Legal Terms Mean for Your Account

These terms govern how your account on togelmandiri works — from how we handle your data to how you access the lobby using DANA, OVO, or GoPay. Access and eligibility depend on local law and the region where you open your account.

Account PolicyData HandlingDANA · OVO · GoPayEligible Regions OnlyUser Rights
togelmandiri What Our Legal Terms Mean for Your Account
CONTACT CHANNELS

Reach Us About Any Legal or Policy Question

Live Chat Our live chat is available around the clock. Open the lobby, tap the chat icon, and connect with a support agent who can address account or policy questions directly.
Email Support For formal requests — data access, account closure, or policy clarifications — send an email to our support address listed in your account dashboard. We respond within one business day.
Account Help Center The in-app Help Center covers wallet verification steps for DANA, OVO, and GoPay, plus common account and legal questions, all accessible from your account settings page.
HOW WE HANDLE IT

Account Security and Your Data Rights

Data Storage and Retention

We retain account and transaction data for as long as your account is active, and for a defined period after closure to meet standard financial record obligations. You may request a copy of your data at any time via email.

Cookie and Session Policy

We use session cookies to keep you logged in across pages and to remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings in your mobile or desktop browser at any time.

Account Security Practices

Your account is protected by OTP verification on login. If we detect an unfamiliar device or location, an additional confirmation step is triggered before access is granted to the lobby or your wallet.

Requesting Changes or Deletion

To update personal details or request account deletion, contact our support team via live chat or email. Wallet-linked accounts require identity confirmation before any changes are processed.

Common Questions About Our Policy and Your Rights

These answers cover the questions we hear most often about account terms, data handling, and what your rights are as a togelmandiri account holder in Indonesia.

These terms apply to all account holders. Access to the platform depends on local law and eligible regions — we recommend checking whether online gaming is permitted where you are located before opening an account.

Email our support team from the address linked to your account and include your account username. We will compile and send your data within a reasonable timeframe, typically within a few business days.

After closure, we retain your account and transaction data for a set period to meet financial record-keeping requirements. Once that period ends, your data is removed from active systems in line with our retention policy.

No. Withdrawals via GoPay, OVO, or DANA are only processed to the wallet registered under the same name as your account. This step protects your funds and prevents unauthorised transfers.

We notify account holders via the email address on file before material changes take effect. Continuing to use the lobby after the notice period means you accept the revised terms.

Send a formal written complaint to our email support channel. Our team will acknowledge your message within one business day and escalate it to the appropriate internal team for resolution.